FAQ’s

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

In the majority of cases a meeting isn’t necessary and most of our designs are generally completed with contact via email and telephone. If you want to make specific changes and adjustements, we recommend we have a meeting and complete the design.

We fully support any website we design and are always available should you encounter any problems or require any enhancements.

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated occasionally, as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. We also test our websites on the latest mobile devices such as: iPhones, Windows Phone 7 and Android.

Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems, we can register your domain name, design your website, provide your web hosting and arrange your email accounts for you.

No web hosting service can guarantees 100% uptime. However we can say that our servers have had 99% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very efficiently.

Yes we integrate google analyitcs, which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared on line” we can interface to organisations like Worldpay, Protex or whichever third party you wish to use. Read more about ecommerce website design services.

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection. You can make updates as frequently as you wish. If you have a brochure website, then we can update the website for you.

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. We can integrate a majority of payment gateways such as: PayPal, Sagepay, WorldPay, Google Checkout, Voicepay, Barclays and HSBC.

Yes, we can redesign retaining your company corporate style or we can redesign to give you a complete new image.

Absolutely not! – It’s your website and you have total control over the contents and who advertises on it.

If you do not like the design which we have suggested for you, we will discuss it further with a view to ascertaining what type of design you would like to see and then send you a new design. Our aim is to design you a website specific to your requirements which you are completely happy with.We will not build the website until you are completely happy with the design.

Yes we always create websites to be search engine friendly. We also submit a sitemap to google, to ensure your website is indexed as soon as it is live.

Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!

We can design signatures for your business to make you look professional.

Yes absolutely! Domain registration is an important service we offer. You don’t have to purchase other website design or web hosting services from us to use this service – although we hope that you will want to use us for all your web services.

The website belongs to you. Should you wish to use another hosting provider, then we will supply you with your website files, or even set up the website for you.